Contact
The fastest way to get a seat is to book on the site: the booking code and the ticket page open at once, with no call to wait for. The messengers are for what the form cannot do: oversized luggage, a group, a pet, a name change on a booking.
The site answers instantly, around the clock — timetable, free seats, booking, cancellation. On the messengers a person answers, and at night that person is asleep. If the departure is tomorrow morning, book on the site rather than waiting for a reply in chat.
Contact channels
Phone
The phone number is not published yetCalls and SMS. Works best when you are already on the road and something has to be sorted out urgently.
Viber
not connected yetWill be the main channel for correspondence in Ukrainian. A manager answers, not a bot.
Telegram
not connected yetFor a photo of a document or a screenshot of a boarding pass — the things that are awkward to read out loud.
The usual channel on the Romanian side: this is what Suceava and Iași use.
For paperwork: a company invoice, a data-deletion request, a formal complaint.
When we answer
Operator working hours are not published yet.
Everything else — booking, checking free seats, cancelling, finding your ticket by code — is available without us, at any hour: the departure timetable and “My ticket”.
Where boarding happens
Boarding takes place in the city of Chernivtsi, but the exact address of the pickup point is not published yet — neither here nor on your ticket page. The departure city is all we can name today, and we will not invent a landmark.
At the Suceava, Iași and Bucharest airports the driver meets you in the arrivals hall with a name sign. Free waiting is 60 minutes from the plane’s actual landing, not from the scheduled time.
Cancelling a booking
Cancelling costs nothing — not as an offer, but as a consequence of how payment works: there is no prepayment at all, the ticket is paid to the driver on the bus. So neither a cancellation nor a no-show has any financial consequence, whenever you do it.
You can cancel a booking yourself, on your own ticket page: open it with the booking code and the phone number — My ticket — and press “Cancel this booking” at the bottom. We ask once: cancelling cannot be undone, and the seat goes back on sale immediately. There is no other route for now: no contact channel is published on this page yet, so today there is nowhere to write and nowhere to call. The full conditions of carriage are in the contract of carriage.
Legal entity and registration details
The carrier’s registration details, its international passenger transport licence number and its registered address are not published yet: . These values will be replaced with the real ones before ticket sales begin — by the same moment the ANAF fiscal register and e-Factura have to be connected.
What to write to get an answer straight away
- A question about an existing booking: the six-character code from your confirmation. With it the operator sees the trip, the seat and the driver — and does not have to ask for the date.
- Unusual luggage: what it is and its rough dimensions. A bicycle physically does not fit in a minibus, and it is better to find that out now than at boarding.
- A group of six or more: the date, the destination and the number of people. On a single booking a group gets a discount.
- A complaint about a trip: the date, the destination and the booking code. Review and reply within 30 days.
The border, documents, children, pets, paying the driver, cancelling — all on one page.